Question 1

What about all the information I'd get if an agent was there?

Answer

Instead of an agent, your phone becomes your tour guide. On your phone you'll get: The electronic key to unlock the doors (via bluetooth) A simple map to get you from the lobby to the apartment While touring you'll get messages on your phone about: - Rent - Utilities - Requirements (credit & income) - Move-in fee - Cost to move in, etc. And you can always call us before, during, or after your self-guided tour

Question 2

Is A credit check done?

Answer

No. Not when you schedule a tour (instead we ask for a CreditKarma (or similar) screenshot. Yes. A credit check is done when an application is submitted. View our apartment approval requirements.

Question 3

Are self-guided tours a new thing? Who else is doing this?

Answer

It's been around several years and rapidly gaining in popularity. Zillow uses it to self-tour houses for sale. Zumper uses it for apartments. There's hundreds of landlords in Chicago that now use it. We consistently get positive feedback from our users. It works! It's easy.

Question 4

Is my data safe?

Answer

We take data security and privacy seriously. Click to view our policies below: Data Security | Privacy Policy | Terms of Use

Question 5

Why do you ask for a CreditKarma screenshot?

Answer

We ask for this when you schedule a self-guided tour or an in-person tour (with agent). It's to get an idea if your score is 620 or higher (our minimum score). You can use other free credit services too (if you don't have a CreditKarma account): The home page you upload shows NO personal information, except the score(s). View our requirements here

Question 6

Is self-guided COVID friendly?

Answer

Yes. It's touchless and you'll be by yourself (unless you bring a friend). But, there's no rental agent and no crowds. The apartment. is vacant and cleaned regulary.

Question 7

Can I call you?

Answer

Yes. We provide contact information after your scheduled ....or, if you submit an application. Until you've scheduled or applied, everything is done online.